# Career Opportunity

## Remote Support Technician

**Full-Time / Part-Time** Pahrump, NV or Remote

### About All-Tech Services

At All-Tech Services, we keep businesses and homes running. Based in Pahrump, NV, we handle everything from network installations and computer repair to managed cybersecurity, surveillance, and VoIP systems. We are a small team that takes pride in doing the job right the first time and building long-term relationships with our clients. Every person on the team contributes directly to outcomes that matter: reliable technology for the people and businesses who depend on it.

### The Role: Remote Support Technician

This role involves diagnosing and resolving technical problems for customers over the phone and via remote access tools. You will work across a wide range of technologies including Windows and macOS systems, printers, networks, surveillance systems, and VoIP platforms. You must be able to communicate clearly with non-technical users and stay patient and professional under pressure. We are a small team where every technician has real responsibility and direct impact on the quality of service our clients receive.

### What You'll Do

- Diagnose and resolve technical problems for customers over the phone and via remote access tools
- Support Windows and macOS systems including hardware, software, and connectivity issues
- Assist with network, printer, surveillance, and VoIP troubleshooting remotely
- Document all work clearly in ticketing systems and follow up until issues are closed
- Communicate technical information clearly and patiently to non-technical users
- Escalate complex issues appropriately and follow up to confirm resolution
- Monitor and respond to alerts from remote monitoring and management (RMM) software
- Support onboarding of new client systems and perform routine maintenance tasks remotely

### What We're Looking For

- Patient, clear communicator who can explain technical problems without jargon
- Self-motivated and able to manage your own queue without close supervision
- Reliable. You show up, follow through, and own your tickets from open to closed
- Fast learner who is comfortable picking up new systems and tools quickly
- Professional and calm under pressure, even with frustrated customers

### What You'll Bring

- Experience supporting Windows and macOS systems
- Familiarity with printers, office hardware, and peripherals
- Basic networking knowledge including TCP/IP, DNS, and DHCP
- Experience using remote access or RMM tools (TeamViewer, ScreenConnect, etc.)
- Familiarity with surveillance systems and VoIP platforms. Experience with either is a plus
- Windows Server or Linux experience is a plus
- Strong written and verbal communication skills

### Why All-Tech Services?

**Direct Impact**

We are a small team. Your work shows up immediately in the quality of service our clients receive. There is no layer of bureaucracy between you and results.

**Flexible Scheduling**

We work around your availability and schedule jobs responsibly. We respect your time.

**Diverse Technical Work**

You will work across computers, networks, surveillance, VoIP, and more. No two days look the same.

**Grow With Us**

As All-Tech expands, we invest in the people already on the team. Reliable contributors have a clear path forward.

If you take your work seriously, treat clients well, and want to be part of a team that does the same, we want to hear from you.

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